You have the option to return your item to the shipping address you selected, free of charge. The item can be returned for any reason, provided it is in new and unused condition, and there will be no shipping charges.

Frequently Asked Questions

What items can I return?

You may return most new and unopened items that were both sold and fulfilled by Oksou within 60 days of delivery.

Which items qualify for FREE returns? extends the offer of free returns to most items delivered to addresses within the US. 

How does FREE Returns function?

All items eligible for returns, weighing less than 50 lbs and purchased from Oksou, come with at least one free return option. You have the flexibility to return the item for any reason, provided it is in new and unused condition, within 30 days of purchase.

When can I expect my refund?

In most cases, refunds are processed and fully credited within 3-5 days after we receive your return and complete the necessary processing.

Does Oksou facilitate replacements and exchanges?

Absolutely. You can initiate replacement and exchange orders directly by contacting us at In the event that you receive a damaged or defective item, we'll promptly dispatch a replacement of the exact same item. If you prefer to exchange an item for another, you have the option to choose a different model.