Help Center

No, you can place an order as a guest without creating an account. However, creating an account offers benefits such as order tracking, faster checkout for future purchases, and access to order history. 

To create an account, simply click on the "My Account" button on the top right corner of our website. From there, you can choose to register a new account. Follow the instructions provided to enter your information and complete the account creation process.

The frequency of filter replacement in your air purifier depends on various factors such as usage, air quality, and the specific model of the purifier. As a general guideline, it is recommended to replace the filters every 6 to 12 months for optimal performance.

However, it is important to note that this can vary based on individual circumstances. If you have pets, smoke, or live in an area with high levels of pollutants, you may need to replace the filters more frequently.

We accept major credit cards such as Visa, Mastercard, and American Express. Additionally, we may offer PayPal. The available payment options will be displayed during the checkout process.

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

Delivery times can vary depending on your location and the shipping method chosen. During the checkout process, you will be provided with estimated delivery times based on your shipping address. Typically, standard shipping takes between 3-7 business days, while expedited shipping options may offer faster delivery.

Certainly! If you are interested in purchasing a large quantity of our products, please reach out to our sales team directly sales@oksou.com. They will be happy to assist you with any inquiries and provide you with the necessary information.

Currently, our air purifiers and filters are only available for sale in the United States. However, the portable blender can be shipped to other countries. If you are interested in purchasing a juicer for international delivery, please contact us at sales@oksou.com. 

You can reach our customer support team by emailing support@oksou.com or by calling at (747) 217-5354. Our support team is available during business hours to assist you with any inquiries or concerns.